Store Policy

Vedwell Online Store Policy

Welcome to Vedwell! We are committed to providing you with a seamless shopping experience. Please read our store policy carefully to ensure clarity and transparency regarding your purchase, delivery, returns, and other aspects of your shopping journey with us.

 

1. General Terms

• By accessing and using the Vedwell online store, you agree to comply with our policies, terms, and conditions.

• All prices listed on our website are in INR and inclusive of applicable taxes unless stated otherwise.

• We reserve the right to modify our store policies, prices, and terms at any time without prior notice. Changes will apply to orders placed after the update.

2. Ordering and Payment

• Orders can be placed directly through our website at www.v-kart.in

• Accepted payment methods include UPI, Credit/Debit Cards (Visa, MasterCard), Net Banking, and Wallets (e.g., Paytm, PhonePe, etc.).

• All payments are processed securely. Vedwell does not store payment details on our servers.

• Once your order is placed, you will receive a confirmation email with your order details.

3. Shipping and Delivery

• Vedwell offers shipping to all parts of the country.

• Shipping costs and estimated delivery times will be calculated at checkout based on your location.

• Please ensure that your shipping address is accurate to avoid delays or delivery issues.

• Orders are typically processed within 7 business days. Delivery times vary depending on the shipping method and destination.

• Tracking information will be provided via email once your order has shipped.

4. Returns and Refunds

• We want you to be completely satisfied with your purchase. If you are not, you may return eligible items within 5 days of receipt.

• Items must be unused, in their original packaging, and accompanied by proof of purchase.

• To initiate a return, please contact our customer service team at customercare@vedwell.com

• Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

• Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., incorrect or defective items).

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

6. Cancellations

• Orders can be canceled within 3 hours of placement, provided they have not been processed or shipped.

• To request a cancellation, contact us at customercare@vedwell.com.

• Once an order has been shipped, it cannot be canceled, but you may initiate a return once it is delivered.

7. Customer Support

• For any questions or concerns, please reach out to our customer support team:

  • Email: customercare@vedwell.com

  • Phone: 7123509562

  • Hours: 10:30 a.m. to 5:30 p.m.

8. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy [link] for details on how we collect, use, and protect your information.

9. Liability Disclaimer

• Vedwell is not responsible for delays or damages caused by third-party carriers.

• We are not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products.

10. Governing Law

• These policies are governed by the laws of the Republic of India, and any disputes will be resolved in the courts of Nagpur Jurisdiction.