Vedwell Shipping and Returns Policy
 
At Vedwell, we strive to ensure your shopping experience is smooth and hassle-free. This Shipping and Returns Policy outlines the procedures for shipping your orders and handling returns. Please review the policy to understand your rights and responsibilities.
 
1. Shipping Policy
 
Shipping Destinations
 
Vedwell ships to all parts of the country.
 
Processing Times
 
Orders are processed within 5 business days of being placed. During peak periods, processing times may be extended.
 
Shipping Methods and Costs
 
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
 
Standard and express shipping options are available. Delivery times vary depending on the method chosen and the destination.
 
Tracking Information
 
Once your order is shipped, a tracking number will be provided via email. You can use this number to track your package on the carrier's website.
 
Shipping Delays
 
While we aim to deliver your order promptly, delays may occur due to factors beyond our control, such as weather, customs clearance, or carrier issues. If your shipment is delayed, please contact our customer support team for assistance.
 
Undeliverable Packages
 
If a package is returned to Vedwell due to an incorrect or incomplete address, we will contact you to arrange for re-shipment. Additional shipping fees may apply.
 
2. Returns Policy
 
Eligibility for Returns
 
Items must be returned within 5 days of receipt.
 
Returned items must be unused, in their original packaging, and include proof of purchase.
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Return Process
 
Contact our customer service team at customercare@vedwell.com to initiate a return.
 
You will receive instructions on how to ship the item back to us.
 
Pack the item securely and include the proof of purchase in the package.
 
Return Shipping Costs
 
The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective items).
 
We recommend using a trackable shipping method for your return. Vedwell is not responsible for lost or damaged returns.
 
Refunds
 
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
 
Approved refunds will be processed within 7 business days and issued to the original payment method.
 
Shipping fees are non-refundable, except in cases of incorrect or defective items.
 
3. Exchanges
 
Vedwell does not currently offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
 
4. Damaged or Defective Items
 
If your order arrives damaged or defective, please contact our customer support team within [number] days of receipt. Provide photos and a description of the issue to expedite the resolution process. We will work with you to replace or refund the damaged item.
 
5. Customer Support
 
If you have any questions or concerns about shipping or returns, please contact us:
 
Email: customercare@vedwell.com
 
Phone: 7123509562
 
Hours: 10:30 a.m. to 5:30 p.m.
 
Thank you for choosing Vedwell. We are committed to ensuring your satisfaction and are here to assist you at every step of the way!